D-01
Use BulkDesk
For everyone who works in BulkDesk: office, site and crew.
- User manualPublishedEvery function as it works today, and why it was designed that way.
- Quick start by profilePublishedYour first day in Planning, Site Manager, Finance & Compliance or crew, in one page each.
- Crew phone guidePublishedA printable guide for the site: install the app, sign in at the gate, see the week, report an incident.
- How-to guidesPlannedShort step-by-step answers for one task each: approve a week of hours, raise a variation, send a report.
- Questions and fixesPlannedWhat to do when something does not look right: a locked account, an open sign-in, a missing job.
- GlossaryPlannedThe words BulkDesk uses: BOQ, SWMS, variation, progress claim, retention, void, hand-off.
- Release notesPublishedEvery change that alters what you see or do, newest first.
D-02
Set up and run BulkDesk
For the director and the office people who set BulkDesk up for the company.
- Company setup guidePlannedFrom an empty company to the first job: team, profiles, rates, pay cycle, settings.
- Roles and permissionsPlannedEvery profile and capability, what it allows, and who can change it.
- Connections guidePlannedConnecting Microsoft 365, email, SMS and drafting: what each needs, who pays for it, how to switch it off.
- Bringing records in and taking them outPlannedMoving from another tool, the records file, exports and getting all of your data back.
D-03
Trust, security and legal
How BulkDesk looks after your data, and the terms it is supplied on.
- Security overviewPlannedHow sign-in, permissions, encryption, backups and logs protect a company's records.
- Privacy policyIn reviewWhat personal information BulkDesk holds, why, and people's rights under the Australian Privacy Principles.
- Where your data livesIn reviewHosting region, encryption, retention periods, deletion, and the outside services BulkDesk uses (subprocessors).
- Terms of servicePlannedThe agreement a company accepts to use BulkDesk.
- Acceptable usePlannedWhat BulkDesk may not be used for.
- Service levels and supportPlannedAvailability target, support hours, how to ask for help and how fast we answer.
- If something goes wrongPlannedHow a data breach is assessed and who is told, under the Notifiable Data Breaches scheme.
- Reporting a security issuePlannedHow to tell us about a weakness, and what we do with the report.
- Accessibility statementPlannedThe standard BulkDesk is built to (WCAG 2.2 AA) and known gaps.
- CookiesPlannedThe one sign-in cookie BulkDesk sets, and that there is no tracking.